Terms of service
Velana
Operated by Gaurav Bawa, Sole Trader
Victoria, Australia
Email: help@velana.com
Overview
This website is operated by Velana. Throughout the site, the terms “we”, “us” and “our” refer to Velana, operated by Gaurav Bawa as a sole trader.
By visiting our website or purchasing from us, you agree to these Terms of Service.
Online Store
You must provide accurate, complete and current information when placing an order.
You must not use our products or services for any unlawful or unauthorised purpose.
Products and Prices
Product descriptions, prices and availability may be updated from time to time.
We make reasonable efforts to display product information accurately. Colours and appearance may vary depending on your device or screen.
Orders
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability or payment issues.
If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method.
Payments
Payment must be successfully authorised before an order can be processed.
Payments may be processed by Shopify and third-party payment providers.
Shipping
Processing and delivery times are estimates unless expressly stated otherwise. Please refer to our Shipping Policy for further information.
Returns and Refunds
Returns, refunds and other remedies are handled according to our Return and Refund Policy and applicable Australian consumer law.
Intellectual Property
The content of this website, including text, graphics, logos and other materials owned by Velana, may not be copied, reproduced or commercially exploited without permission, except where permitted by law.
Prohibited Uses
You must not use this website to commit fraud, distribute malicious software, interfere with the security or operation of the website, violate applicable laws or infringe the rights of another person.
Limitation of Liability
To the maximum extent permitted by law, Velana is not liable for losses that are indirect or consequential and were not reasonably foreseeable.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms of Service is intended to exclude, restrict or modify rights or remedies available under applicable Australian law.
Changes to These Terms
We may update these Terms of Service when necessary. The current version will be published on our website.
Governing Law
These Terms are governed by the applicable laws of Australia and the State of Victoria, subject to any mandatory consumer protections that apply.
Contact Information
Velana
Operated by Gaurav Bawa, Sole Trader
18 Dolcetto Dr
Berwick VIC 3806
Australia
Email: help@velana.com