Refund policy

RETURN AND REFUND POLICY

Velana
Operated by Gaurav Bawa, Sole Trader
Victoria, Australia
Email: help@velana.com

Returns and Refunds

If you have a problem with your order, please contact us at help@velana.com with your order number and details of the issue.

You may contact us if your product arrives damaged or faulty, you receive the wrong item, the product is not as described, or your order is not delivered within the expected delivery timeframe.

We may request photos or other information to assess your request.

If your refund is approved, you will not be required to physically return the product unless we specifically inform you otherwise. Where no return is required, you may keep or dispose of the product.

Approved refunds are issued to the original payment method. The time for the refund to appear in your account may vary depending on your bank or payment provider.

Cancellations

If you wish to cancel an order, please contact help@velana.com as soon as possible. Orders that have already been processed or dispatched may not be able to be cancelled.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Contact

Velana
Gaurav Bawa, Sole Trader
18 Dolcetto Dr
Berwick VIC 3806
Australia
Email: help@velana.com