Shipping policy
Velana
Operated by Gaurav Bawa, Sole Trader
Victoria, Australia
Email: help@velana.com
Order Processing
Orders are processed after payment has been successfully confirmed.
Once your order has been processed and dispatched, you may receive shipping and tracking information by email where available.
Delivery
Delivery times may vary depending on the destination, carrier and other circumstances outside our reasonable control.
Please ensure that your shipping address and contact information are correct when placing your order.
Tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Multiple Packages
Orders containing multiple products may be shipped separately and may arrive at different times.
Delays
Delivery may occasionally be affected by carrier delays, customs processing, high order volumes or other circumstances outside our reasonable control.
If you have concerns about your delivery, please contact us at help@velana.com with your order number.
Customs and Import Charges
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where applicable and unless otherwise required by law, these charges are the responsibility of the customer.
Incorrect Address
Customers are responsible for providing accurate shipping information. If you notice an error in your shipping address, contact us as soon as possible at help@velana.com.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law.
Contact
Velana
Gaurav Bawa, Sole Trader
18 Dolcetto Dr
Berwick VIC 3806
Australia
Email: help@velana.com