Privacy policy
Velana
Operated by Gaurav Bawa, Sole Trader
Victoria, Australia
Email: help@velana.com
Information We Collect
When you visit our website, create an order or contact us, we may collect information such as your name, billing and shipping address, email address, telephone number, order information, payment-related information and information about how you use our website.
How We Use Your Information
We may use your information to:
• process and fulfil your orders;
• process payments and refunds;
• provide customer support;
• communicate with you about your order;
• prevent fraud and protect our store;
• improve our website and services;
• comply with applicable legal obligations.
Payments
Payments are processed through Shopify and available third-party payment providers. Velana does not directly store your complete payment card details.
Sharing of Information
We may share information when necessary with service providers involved in operating our store, including Shopify, payment processors, shipping and fulfilment providers, analytics providers and other technology providers.
We may also disclose information where required by applicable law.
Cookies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve our services and support analytics and advertising where applicable.
You can control or disable cookies through your browser settings. Some features of the website may not function correctly if certain cookies are disabled.
Data Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes and comply with applicable legal obligations.
Your Rights
You may contact us to request access to or correction of personal information we hold about you, subject to applicable law.
For privacy enquiries or requests, contact:
help@velana.com
Contact
Velana
Gaurav Bawa, Sole Trader
18 Dolcetto Dr
Berwick VIC 3806
Australia
Email: help@velana.com